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Why Analytics Matter More Than Ever

At Kajabi, we understand that the backbone of every successful online business is not just the content you create but also the insights you gather. That's why we're excited to announce a series of powerful analytics updates, all designed to help you understand and grow your business.

The ability to quickly respond to what's working and what isn't can make or break a business. That's why having real-time, comprehensive analytics at your fingertips is a necessity. Whether it's identifying which products sell best, understanding demographic details, or pinpointing which marketing strategies yield the highest ROI, every piece of data counts.

Recognizing this critical need, we've expanded our capabilities and built out a dedicated analytics team focused on transforming how you interact with your business data. This is a priority for us because we know it's a priority for you—and we're not done yet.

Your Payments Overview Page

• KPIs as Clickable Tiles: Quick access to your most crucial data.
• Organized Reports: Easily find what you need with new categories and simplified navigation. 
• Direct Links: We've streamlined the interface, focusing on what matters most—your transactions.

New Reports

1. Payments by Payment Method: See which payment options are your audience's favorite.
2. Payments by Pricing Type: Understand which pricing models work best for different segments.
3. Gross Revenue Over Time: Track your growth trends and adjust your strategies accordingly.
4. Refunds Over Time: Monitor refunds to ensure customer satisfaction and adjust course offerings.
5. Free Offers Over Time: Gauge the effectiveness of free trials and samples in converting users.
6. Payments by Country & State: Tailor your marketing efforts based on geographic performance insights.
7. Cart Orders Over Time: See total orders processed using Kajabi Cart and spot purchase trends over time. Want access? Apply here to join the beta.

Dashboard Redesign

This upgrade is designed to help you make faster, better-informed decisions that can have an impact on your business’s growth.

We've Got You Covered

These updates are just the beginning. Our newly dedicated analytics team is continuously working to bring you even more tools and insights. We're committed to giving you the data you need to succeed. Our Help Center is always available, packed with guides, how-tos, and articles like this one: Analytics Overview. Whether you're looking to get started with the new features or want to dive deeper into your data, we're here to assist.

Welcome to the latest issue of The Payments Pulse, where we’ll explore new features, dive into real-life stories from creators navigating payment disputes, and share tips on using AI for content creation.

How Our New Payments Dispute Dashboard Makes Business Easier

If you've ever faced payment disputes while running an online business, you know how much they can slow you down. Previously, this might have meant pausing your work, sifting through emails, and switching between various systems to manage everything. Recognizing this challenge, we introduced the new Dispute Dashboard in Kajabi Payments.

Here’s What’s New

• Keep Track Easily: It’s easy to lose track of where things stand with disputes. Our new dashboard shows you the status of each dispute, from start to finish. You’ll know exactly where things stand and how long you have to respond, which helps you plan better and worry less.
• Everything in One Place: The Dispute Dashboard gives you all the details of each dispute directly on your dashboard. This means less digging and more clarity. You can see what’s going on and decide what to do next without having to leave your dashboard.
• Respond Without the Hassle: Now, you can handle everything directly from the dashboard. This cuts down on the back and forth and lets you resolve disputes without leaving the page. It’s about making your workflow smoother, so you can get back to your business faster.

Navigating Payment Disputes In Real Life

Dealing with payment disputes is tough, especially if you’re creating and selling digital products. It often feels like the odds are against you. That’s why we rolled out the Dispute Dashboard in Kajabi Payments—to give you a fair shot at managing and resolving these issues, so you can protect your hard-earned money and your products.

Exclusive to Kajabi Payments

This dashboard is tailored to protect your revenue and simplify how you handle payment disputes. Log into your Kajabi account, explore the Payment Dispute Dashboard, and experience how it can make business easier.

The refreshed, reimagined, and renewed Communities experience launched into Open Beta on March 10. If you’re a Hero with a Community who has yet to upgrade, find out what you’re missing out on:

Managing your business finances can be complex and time-consuming. To help streamline this process, we've revamped our payment detail pages.

What's New?

• Redesigned Payment Detail Pages: Enjoy a cleaner, straightforward layout that makes it easier to access and interpret your financial data.‍
• Detailed Recurring Payment Insights: Quickly view essential details of each recurring payment—such as timelines, amounts, and statuses—all in one place.

These updates provide you with the tools to efficiently track your earnings, giving you more time to focus on growing your business.

Open access to the redesigned Communities beta will start on March 10. Here are just a few new features we’ve been working on!

🎨 Custom Icons - Customize your community navigation by selecting the ideal emoji, icon, or custom image. 

💬 Feed Post Improvements - We made some exciting updates to feed posts to boost engagement! 

🚀 New onboarding flow - making it easier to get started. Read our blog for all the other updates you'll find in the reimagined Communities!

We've upgraded your Kajabi dashboard for more clarity and control. Easily access your real-time, key business metrics directly from your Kajabi dashboard.

Welcome to the latest issue of The Payments Pulse where we’ll introduce new features, meet our Heroes beta testing the new cart feature, and explore the latest creator commerce insights.

The most highly requested feature for the Branded App is available for early access—Subscriptions (beta)! You can now sell weekly, monthly, or annual subscriptions directly in your app, giving you a powerful way to generate recurring revenue for your business. 

Get started with your own Branded App:

No more sorting through hundreds of emails in Kajabi! You can now set up email folders for different campaigns or email types to save time and stay organized.

At Kajabi, we build tools that turn passions into profits. From starting at zero to reaching $9 billion in creator earnings, our journey shows how the right features can boost creator success. We’ll show you the key features that have helped our community of creators grow their businesses. 

At Kajabi, your feedback drives our innovation. We listen carefully to make sure our platform exceeds your expectations and supports your journey.We're continuing to push the boundaries of what's possible in creator commerce. Together, we're not just following trends—we're creating them. Our goal is to redefine success, empowering you to continue to reach new milestones in this dynamic space.

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You can now customize reminders and notifications for your coaching programs. 
1. Set automated email reminders leading up to coaching sessions.
2. Set automated email notifications for sessions for updates like shared notes, resources, or recordings.

A seamless way to add your coaching availability to your landing pages, websites, and course themes, so customers can see when you’re available before they purchase!

For creators, selecting the right payment processor is a big decision that impacts the core of your operations. Kajabi Payments is designed to align with your needs, simplifying how you get paid so you can focus on growing your business. Let’s clear up some misconceptions and outline the real advantages of using Kajabi Payments.

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Myth #1: Kajabi Payments is more expensive than Stripe.

Not at all. We keep our fees in line with Stripe's, ensuring you get competitive rates that fit within industry standards. Curious about the details? Learn more about Kajabi Payments fees here or check out our regional pricing for the United States, Australia, Canada, and United Kingdom. 

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Myth #2: I don’t need to use Kajabi Payments because I have a bookkeeper.

Think of Kajabi Payments as a partner for your bookkeeper, not a replacement. It keeps all your financial transactions neatly in one place, which not only simplifies what your bookkeeper has to handle but also meshes smoothly with major accounting software like Xero and QuickBooks Online. This setup minimizes manual data entry and boosts efficiency. Managing your finances becomes a whole lot easier. Learn how to make the most of this feature here. 

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Myth #3: Kajabi Payments only offers monthly payouts.

Flexibility is key when you’re growing a business, and cash flow is king. That’s why with Kajabi Payments, you can choose how often you get paid—daily, weekly, or monthly. Whatever works best for you. Find out more about your payout options here.

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Myth #4: Managing sales tax on your own is the cheapest way to go.

Many believe that handling sales tax manually saves money, but this method can be risky and lead to unexpected costs. Automating sales tax with Kajabi Sales Tax, powered by our trusted partner Quaderno, is a more efficient choice. This system minimizes errors and ensures compliance with tax regulations, saving you time and preventing costly penalties. By automating, you maintain accuracy easily and stay up to date with the latest tax laws. Interested in taking control of your sales tax management? Learn more about Kajabi Sales Tax here.

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Myth #5: Kajabi Payments only supports one-time payments.

This is a common misconception. In reality, Kajabi Payments supports not just one-time payments, but also subscriptions and ongoing payment plans. This comprehensive capability allows you to manage all types of transactions seamlessly with a single system, ensuring you can meet the diverse needs of your customers without any hassle. For guidance on how to set up subscriptions and payment plans with Kajabi Payments, click here.

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Myth #6: Using Kajabi Payments is the same as using Stripe.

It’s actually quite different. Kajabi Payments is integrated right into our system, unlike Stripe, which can feel like just another system to manage. Our solution is designed to be part of a cohesive, all-in-one platform, simplifying your operations significantly. See how Kajabi Payments compares to Stripe here.  

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Myth #7: Only accepting credit and debit cards is enough.

With Kajabi Payments, you unlock essential payment options that can transform your checkout process. Digital wallets like Apple Pay and Google Pay have been shown to increase conversions by up to 30%. Additionally, you can offer Buy Now, Pay Later options like Afterpay and Klarna, enhancing flexibility for your customers and further boosting sales potential. These features are not just conveniences—they're powerful tools to expand your market reach and meet evolving customer expectations at checkout.

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Myth #8: Switching to Kajabi Payments will throw off your current sales setup.

Worried that moving your sales to Kajabi Payments will disrupt your existing operations? The transition to Kajabi Payments is designed to be straightforward, ensuring that it integrates smoothly into your current setup without disrupting your sales momentum. Interested in making the switch and experiencing the benefits for yourself? Learn how to convert your offers to Kajabi Payments here.

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Myth #9: Setting up an offer with Payment Plans is the same as using Afterpay or Klarna.

While Payment Plan options are great, Afterpay and Klarna, available exclusively through Kajabi Payments, offer unique benefits. These services pay you upfront, which means your cash flow remains consistent. They also manage the risk and responsibility of payment collection, freeing you from the hassle of chasing down payments. By enabling Buy Now, Pay Later options through Kajabi Payments, you not only increase accessibility but also provide your customers with more flexible payment options, making your digital products more attractive and accessible.

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Myth #10: Kajabi Payments lacks direct invoicing capabilities. 

Actually, Kajabi Payments includes an invoicing feature that allows you to create, send, and manage invoices directly from your dashboard. This powerful tool helps you get paid efficiently, eliminating the need for separate invoicing software and simplifying your payment process. Learn more about how the invoicing feature with Kajabi Payments can help you manage your transactions effectively here.

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Drive Your Business Forward with Kajabi Payments

Choose Kajabi Payments for a more efficient way to handle your business transactions. It’s built to support your growth by simplifying the payment process so you can dedicate more time to what matters most—growing your business.

Welcome to the latest issue of The Payments Pulse, where we'll cover key trends for the year, tax tips for creators, and our newest features.

Explore your 2024 Momentum Recap! This end-of-year recap showcases what you've built and achieved on the platform this year. From your first course launch to every new member you've welcomed, it celebrates milestones of your journey and growth.

As creators, each milestone tells a unique story—reflect on these moments and see how far you've come.

Check out your achievements now on your Analytics page, and we'd love to hear your thoughts. Please share any feedback or suggestions here to help us enhance the Momentum Recap for next year. Your insights will make this tool even more valuable for you and the Kajabi community.

You can now set up unlimited Downloads using a single product spot. This means you’ll be able to leverage the security and organization of our download feature to help drive even more sales and business growth! Learn more.

Landing Page A/B Testing gives you the tools to understand what’s really working on your landing pages. Optimize for clicks, opt-ins, sales, or GMV to make sure you’re putting the most effective message in front of your customers. Learn more. 

Keep upcoming coaching sessions top of mind for members by sending automated reminder emails. Head to your Coaching Programs page, select a program, and dive into settings to get started.